Often customers move to us not because they want to modernise, but because they have become disillusioned with another hosting provider. Generic providers don’t provide a specialist hosted desktop service, something we are very good at. In this article we focus on a mid-sized ambitious firm who found themselves in exactly this position…
Bruce Marshall and Co is an experienced firm of accountants working with a wide range of clients, from large companies to individuals. When the company were let down by their previous hosted solution provider they made the switch to Hosted Accountants with successful results.
System outages including one occasion when the system went down from first thing in the morning until 10 p.m that evening led to Bruce Marshall, Joint MD of the company exploring other options. Bruce explains: “We have a team of seven and I couldn’t afford to waste their time and our clients’ time when our systems were down. I work from home often and needed remote access, so hosted solutions were definitely an avenue we wanted to take. We just needed to find the right provider, and we did that with Hosted Accountants.”
Specialist hosted desktop deployment
“Since we made the decision to move to Hosted Accountants’ hosted desktop, I’ve found the whole solution works much, much faster. The deployment went really well with no hiccups and I am delighted with how things are going,” says Bruce. “All software is central, so we know that all the staff are using the most recent back ups at any time, which is vital for our business. Any software updates that come in can be deployed across the team quickly and easily. Previously, I would give out updates to staff members, and it might take some time for these to be uploaded across the team. I now just send updates to Hosted Accountants to update and the next time I log in, it is all updated across the board”.
The team find the hosted desktops to be really helpful in their day to day running of the business. Bruce says “We also don’t need to carry laptops around with us to visit clients, we just log in on their computers and we are straight into the system. Hosted Accountants have been a joy to work with and we are saving so much time using their solutions. It is great to work with a team who have such a strong background in accounting.”